I need help with an order on Facebook Shop.

Facebook Shop is only available on the Facebook app for iOS or Android in the US, the UK, Australia, Canada and Brazil. Learn more about Facebook Marketplace, which is available globally.
If you have any questions or issues with a purchase you made on Facebook Shop, please contact the shop you bought the item from directly.
To contact a shop about a purchase:
  1. Log into Facebook on your mobile device.
  2. Tap Menu in the bottom right (iOS) or in the top right (Android).
  3. Tap Shop. If you don't see Shop, tap See more.
  4. Tap on the name of the shop you want to contact.
  5. Tap menu, then tap Send message.
For items purchased with checkout on Facebook, you may be able to get support from our team.
You may be able to return something you purchased on Facebook Shop, when available.
Get help with Facebook Marketplace
Learn what to do if you have an issue with something you purchased on Facebook Marketplace.
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