How do I troubleshoot something that's not working on Facebook?

If something isn't working correctly on Facebook, like content not appearing or a selection not loading, here are some ways to troubleshoot:
Computer
  • Refresh the page.
  • Close the page and reopen.
  • Clear your cache by going to your browser settings.
  • Try again with a different browser (example: if you’re on Chrome, try Firefox).
  • Restart your computer.
iPhone or iPad
  • Update the app. If you're having trouble downloading the app, check your internet connectivity. For best results, connect to Wi-Fi before downloading.
  • Make sure you're connected to a reliable data or Wi-Fi network.
  • Close the app and reopen.
  • Restart your device.
Android
  • Update the Facebook or Facebook Lite app. If you're having trouble downloading the app, check your internet connectivity. For best results, connect to Wi-Fi before downloading.
  • Make sure you're connected to a reliable data or Wi-Fi network.
  • Close the app and reopen.
  • Restart your device.
Mobile browser
Something might not be loading properly because of settings you or someone else set up. Try searching the Help Center for the issue you're experiencing. You might also be experiencing an issue if a feature isn't available to everyone yet, or if you've been blocked from doing something, like posting, commenting or sharing.
If you're still experiencing an issue after trying these suggestions, it could be a bug or broken feature. You can report the bug by:
  • iPhone or Android: Shaking your phone, then following the on-screen instructions.
  • Computer or iPad: Going to Help & Support and selecting Report a Problem.
  • Mobile browser: Tapping Report a Problem.
Learn more about how to report a bug.
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