When Buying and Selling

If you see something you think is a scam, you should stop communicating with the buyer or seller and report the suspected scam to Facebook. Learn how to report a scam on Marketplace.
When Buying on Facebook Marketplace
  • Double-check deals that seem too good to be true. Scammers may try to use underpriced items to lure buyers into a scam.
  • Do not send deposits for high value items (apartments, cars, etc.) without confirming they’re real first. When possible, try to confirm the existence and ownership (example: a pink slip for a car) of the item(s) in person or over a video chat before sending payments.
  • Always verify the tracking numbers that you see on Marketplace Shipped on the shipping company’s website, and make sure that the delivery address and shipping information is correct.
  • Review the seller’s profile to learn more about the seller. On their profile, you can see ratings and reviews from other buyers, friends you may have in common, view their other listings, and review their Marketplace and Facebook activity.
  • Eligible purchases made with checkout on Facebook are covered by Purchase Protection. Items exchanged in-person using cash or other person-to-person payment methods are not eligible. When you use checkout on Facebook, our team can mediate disputes, since we can review details about the order.
    • This may look like: A seller asking you to complete a transaction through another website or app other than Facebook (such as eBay). Transactions that happen outside of Facebook are not covered by Meta's Purchase Protection policy.
  • When buying in person, before completing the transaction, be sure to inspect the items closely to make sure that:
    • The items are real (example: verifying authenticity).
    • The items are in the expected condition (example: new, used, etc).
    • The items work as expected.
When Selling on Facebook Marketplace
  • Always check your bank account to confirm payments. Don’t trust a screenshot of a payment as confirmation.
    • This may look like: A buyer sending you a screenshot of a payment and requests that you send them the item(s) because they’ve already paid.
  • Verify any claims of overpayment with your personal bank account. Don’t accept screenshots from the buyer as proof of overpayment.
    • This may look like:
      • A buyer claiming they’ve accidentally overpaid you and requests that you refund them the overpayment.
      • A buyer offering to pay more than the asking price, and pretends to overpay for the item(s). Scammers may say the overpayment is for third party movers to deliver the item(s), which can be a sign of a scam.
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