How does shipping performance work on Facebook Marketplace?

This feature is only available on the Facebook app for iPhone and Android right now.
Your shipping performance on Marketplace includes your Cancellation Rate and Missed Handling Rate. Your Cancellation Rate should be below 10%. Not meeting this standard may result in a temporary loss of shipping on Marketplace. While there is currently no performance standard for Missed Handling Rate, make sure to monitor your performance in order to provide the best experience for your buyers. We’ll notify you if anything changes.
The Insights section is where you can see how you’re performing against some of our Seller Performance and Accountability Policies required to sell on Marketplace. Remember to monitor your shipping performance to understand your performance and help ensure the best experience for your buyers on our platform.
We suggest following the guidelines from the Centers for Disease Control and Prevention (CDC) for how to stay healthy and help prevent the spread of coronavirus (COVID-19) while buying and selling. Be sure to check and follow local laws and directives that may be in place during this time. Read our tips for buying and selling responsibly on Marketplace.
Note: This article is about items sold by individual sellers with shipping and checkout. Learn about the different ways to buy and sell on Marketplace.