How do I avoid scams while shopping on Facebook?
If you see something you think is a scam, you should avoid communication with the buyer or seller and report the suspected scam to Facebook.
Here are some tips for avoiding scams while shopping on Facebook:
- Double-check deals that seem too good to be true. Scammers may try to use underpriced items to lure buyers into a scam.
- Eligible purchases made with checkout on Facebook are covered by Purchase Protection. Items exchanged in-person using cash or other person-to-person payment methods are not eligible. When you use checkout on Facebook, our team can mediate disputes, since we can review details about the order.
- Don’t provide gift card details (such as the claim code) for payment to someone you don’t know, and avoid sales or transactions requiring you to pay specifically with gift cards.
- Review the seller’s profile to learn more about the seller. On their profile, you can see friends you may have in common, review their Marketplace activity, view their other listings and see any ratings they may have received.
- If you're buying an item in person, we recommend that you inspect any items you buy to make sure that they're genuine. Learn more about counterfeit items.
- Do not send deposits for apartment rentals without having seen the apartment in person first.
- Be cautious of emails directly from the seller telling you that there was something wrong with your payment through checkout on Facebook. You can view your payment history on Facebook in Activity.
- Avoid communicating with buyers or sellers privately outside of Facebook and Messenger.
- Don't respond to messages or emails that ask you to provide verification codes or account information, such as your email address and password.