I can't view or play videos on Facebook.

If you're having trouble playing videos on Facebook, here are some things you can try.

Restart your browser and computer:
  • Close your internet browser and restart your computer.

Check your internet connection:
  • If your internet connection is slow, try restarting your router or modem (internet connection device).
  • If you’re using Wi-Fi, try reconnecting to your network or connecting to a different network.

Update your browser:
  • Update to the most recent version of your web browser (example: Chrome, Firefox, Safari, Edge, Internet Explorer).
  • If your computer is running Windows 7, Windows Vista, Windows XP or an earlier version of Windows, the issue you're experiencing may be fixed by using a different browser.

Let us know if you're still having issues playing video: