Contact the seller or Facebook for help with your order

If you have an issue with something you purchased with checkout on Facebook Marketplace, please try contacting the seller directly. You'll need to contact the seller first before contacting the Facebook support team. If you need help with a payment you made using checkout on Facebook, please let us know.
If the seller doesn't reply or resolve the issue within 2 business days, you can contact our team for help or to file a Purchase Protection claim on the third business day.
When you contact our support team, we'll investigate the issue and reply within 48 hours. If your order is covered by our Purchase Protection Policies, we'll issue you a refund.
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