How do I contact Facebook for help with payments in messages?
For help with payments in Marketplace, Games, Donations, or Ads, please fill out our Payments Support form.
If you need help with payments in Facebook messages, please contact our support team. You’ll get a notification when we respond in 1-2 business days.
You can also find more information about payments in Facebook messages below:
- Who can use Facebook messages to send and receive money?
- How do I send or receive money in Facebook messages?
- How do I update my payment method used in Facebook messages?
- Why haven’t I received the money I was sent in a Facebook message?
- Can I cancel money after I send it in a Facebook message?
For more support with receiving money sent on Messenger, call 1-888-851-6382. A phone agent may open a case for you.
These agents can only open cases for problems with nonprofit fundraisers and donations, or sending or receiving money on Messenger.