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Login Help
If you're having trouble logging into your Facebook account, here are some things you can try.

Try recovering your Facebook account
  1. Go to facebook.com/login/identify and follow the instructions. Make sure to use a computer or mobile phone that you have previously used to log into your Facebook account.
  2. Search for the account you want to recover. You can search for your account by name, email address, or phone number.
  3. Follow the on-screen steps to reset the password for your account.
Recover your Facebook account from a friend's or family member’s account
  1. From a computer, go to the profile of the account you'd like to recover.
  2. Click below the cover photo.
  3. Select Find support or report profile.
  4. Choose Something Else, then click Next.
  5. Click Recover this account and follow the steps.
If your password isn't working or you don't remember your password
Try resetting your password.
Change Your Password
To change your password on Facebook if you're already logged in:
  1. Click in the top right of Facebook.
  2. Select Settings & Privacy, then click Settings.
  3. Click Security and Login.
  4. Click Edit next to Change password.
  5. Enter your current password and new password.
  6. Click Save Changes.
If you're logged in but have forgotten your password, follow the steps under Change Your Password then click Forgot your password? and follow the steps to reset it. Keep in mind that you'll need access to the email associated with your account.
Reset Your Password
To reset your password if you're not logged in to Facebook:
  1. Go to the Find Your Account Page.
  2. Type the email, mobile phone number, full name or username associated with your account, then click Search.
  3. Follow the on-screen instructions.
For security reasons, you won’t be able to use the same mobile phone number that you use for two-factor authentication to help you reset your password. You’ll need to have a different mobile phone number or email address added to your account to reset your password if you ever need to.
If you're still having trouble, we can help you recover your account.
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If you're having problems with your email, phone number, or username
Learn what to do if you can't reset your password because you can't access the email address or phone number listed on your account.
We know it can be frustrating to be locked out of your account, we'd like to help you get back in as quickly as possible. Here are three different tips you can try:

1. Use an alternate email or phone number to log in
  • If you've added more than one email or phone number to your Facebook account, you may be able to use one of them to get back in.
  • For help finding which email or phone numbers are associated with your account, go to facebook.com/login/identify and follow the on-screen instructions.

2. Try to regain access to your email account
If you signed up for Facebook using an email address, you can try contacting your email service provider to recover your email account.
  • To get started, check your email's sign-in screen for an option that says something like Trouble signing in?
  • Many email service providers also have online chat support.

3. Double check the way you're entering your mobile phone number
  • Make sure to enter your entire mobile phone number, including the country code.
  • Leave out any extra zeros, plus signs (+) or other special characters.

Once you regain access to your account
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Learn what to do if you can't find your account from the Find Your Account page.
If you're having trouble logging into your account from the Find Your Account page, try these tips:
  • Ask one of your Facebook friends to look at the About section of your profile and send you the email or mobile phone number listed in the Contact Information section.
  • Try entering each email or mobile phone number you've owned (one at a time). You may have added an old email or mobile number to your account and forgotten about it.
  • Enter your username, if you've created one. Your username is your personalized Facebook URL:
    If you don't know your username, ask a friend to go to your profile and send you the username found in the URL.
  • Try entering variations of your name, just in case you signed up using a nickname.
  • If you're asked to enter a friend's name, try a variety of friends if the first friend you try doesn't locate an account. Remember to enter your friend's full name, not just their first name.
If you think your account was taken over by someone else, let us know.
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Find out if your account is disabled
If your Facebook account has been disabled, you'll see a message saying your account is disabled when you try to log in.
How do I know if my Facebook account has been disabled?
If your Facebook account has been disabled, you'll see a message saying your account is disabled when you try to log in. If you don't see a disabled message when you try to log in, you might be having a different login problem. Learn how to fix problems with logging in.

Why is my account disabled?
We disable Facebook accounts that don't follow the Facebook Terms. Some examples include:
  • Posting content that doesn't follow the Facebook Terms.
  • Using a fake name.
  • Impersonating someone.
  • Continuing behavior that's not allowed on Facebook by violating our Community Standards.
  • Contacting other people for the purpose of harassment, advertising, promoting, or other conduct that's not allowed.

What can I do if my account has been disabled?
If you think your account was disabled by mistake, please use this form to request a review.
Keep in mind that in some cases we may not issue a warning before disabling your account. We can't restore accounts that were disabled for severe violations of the Facebook Community Standards.
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Learn what to do if you think your account was hacked
I think my account was hacked or someone is using it without my permission.
Try Guided Help
Our guided help tool can walk you through the steps to resolve your issue.
Get Started
If you think your account has been hacked or taken over, you should visit this page to secure your account. We'll ask you to change your password and review recent login activity.
Your account may have been hacked if you notice:
  • Your email or password have changed.
  • Your name or birthday have changed.
  • Friend requests have been sent to people you don't know.
  • Messages have been sent that you didn't write.
  • Posts have been made that you didn't create.
You can also review these tools and tips to help keep your account safe. You may also want to learn how to protect yourself against malicious software that can potentially compromise your account.
Note: If the email associated with your Facebook account has changed, you can reverse this. When an email is changed, we send a message to the previous email account with a special link. You can click this link to reverse the email change and secure your account.
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If you're having trouble logging in to Facebook with your mobile number, try these tips:
  • Make sure to enter your entire mobile phone number, including the country code.
  • Leave out any extra zeros, plus signs (+) or other special characters.
If you're still having trouble, you can try to recover your account:
  • Go to facebook.com/login/identify and follow the instructions.
  • Make sure to use a computer or mobile phone that you have previously used to log into your Facebook account.
You can also check out these login troubleshooting tips.
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If you're having trouble logging into your account from the Find Your Account page, try these tips:
  • Ask one of your Facebook friends to look at the About section of your profile and send you the email or mobile phone number listed in the Contact Information section.
  • Try entering each email or mobile phone number you've owned (one at a time). You may have added an old email or mobile number to your account and forgotten about it.
  • Enter your username, if you've created one. Your username is your personalized Facebook URL:
    If you don't know your username, ask a friend to go to your profile and send you the username found in the URL.
  • Try entering variations of your name, just in case you signed up using a nickname.
  • If you're asked to enter a friend's name, try a variety of friends if the first friend you try doesn't locate an account. Remember to enter your friend's full name, not just their first name.
If you think your account was taken over by someone else, let us know.
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This security check is designed to protect you from suspicious logins (such as logins from a different computer or country). If you have trouble identifying your friends, please wait a few hours and try again.
You can also try logging into your Facebook account from another device you've used before.
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When you're using two-factor authentication or getting alerts about logins we don't recognize, we need to be able to remember your computer and web browser information so we can recognize it the next time you try logging in. Some web browser features block this. If you turned on private browsing or set up your browser to clear your history every time it closes, you might have to enter a security code every time you log in. Learn more.
If your web browser includes a private browsing or incognito mode, using it to access Facebook will usually cause this to happen after closing your browser window.
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Password Help
Please check your email's spam or junk folder for the email with a password reset link.
In order to keep your account safe, we only let you request a new password a certain number of times each day. If you've reached this limit, you'll need to wait 24 hours before trying to reset your password again.
Note: if you're still having trouble, we can help you recover your account.
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If you requested a new password but didn't receive your password reset email:
  • Check the spam or junk mail folder in your email accounts linked to your Facebook account.
  • Try to reset your password again.
If you can't reset your password because you can't access the email or mobile phone number on your account, here are some things you can try:
Password Reset Tips
We know it can be frustrating to be locked out of your account, we'd like to help you get back in as quickly as possible. Here are three different tips you can try:

1. Use an alternate email or phone number to log in
  • If you've added more than one email or phone number to your Facebook account, you may be able to use one of them to get back in.
  • For help finding which email or phone numbers are associated with your account, go to facebook.com/login/identify and follow the on-screen instructions.

2. Try to regain access to your email account
If you signed up for Facebook using an email address, you can try contacting your email service provider to recover your email account.
  • To get started, check your email's sign-in screen for an option that says something like Trouble signing in?
  • Many email service providers also have online chat support.

3. Double check the way you're entering your mobile phone number
  • Make sure to enter your entire mobile phone number, including the country code.
  • Leave out any extra zeros, plus signs (+) or other special characters.

Once you regain access to your account
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We know it can be frustrating to be locked out of your account, we'd like to help you get back in as quickly as possible. Here are three different tips you can try:

1. Use an alternate email or phone number to log in
  • If you've added more than one email or phone number to your Facebook account, you may be able to use one of them to get back in.
  • For help finding which email or phone numbers are associated with your account, go to facebook.com/login/identify and follow the on-screen instructions.

2. Try to regain access to your email account
If you signed up for Facebook using an email address, you can try contacting your email service provider to recover your email account.
  • To get started, check your email's sign-in screen for an option that says something like Trouble signing in?
  • Many email service providers also have online chat support.

3. Double check the way you're entering your mobile phone number
  • Make sure to enter your entire mobile phone number, including the country code.
  • Leave out any extra zeros, plus signs (+) or other special characters.

Once you regain access to your account
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Get Help From Friends
If you can't get into your Facebook account and you already have Trusted Contacts set up, you can request help from them to get back into your account.
If you don't have Trusted Contacts set up and you're having problems logging into your Facebook account, learn about other ways to get back into your account.
To create a recovery code for your Trusted Contacts to give you:
  1. Go to facebook.com on a computer, then click Forgot account? on the login page.
  2. If prompted, find your account by entering your email, phone, username or full name and click Search.
  3. Look at the list of email addresses listed on your account. If you don't have access to any of these, click No longer have access to these?.
  4. Enter a new email or phone that you know you can access and click Continue.
  5. Click Reveal My Trusted Contacts and type the full name of one of your trusted contacts.
  6. You'll see a set of instructions that includes a special link. The link contains a recovery code that only your Trusted Contacts can access.
To get the recovery code from your Trusted Contacts:
  1. Send your friend the link and ask them to open it.
  2. Their link will have a login code. Ask them to give the login code to you.
  3. Use the recovery codes from your trusted contacts to access your account.
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If you haven't previously chosen friends as trusted contacts, you won't be able to use this feature to get back into your account.
We're sorry to hear you're having trouble getting your security codes from your trusted contacts. If one of your friends is having trouble getting the code, ask them to double check that the link (URL) is correct and try refreshing the page.
If you haven't set up any friends as trusted contacts, or if your contacts aren't available, you have some other options for getting back into your account:
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