How do returns work for purchases on Facebook Shop?
Facebook Shop is only available on the Facebook app for iOS or Android in the US, the UK, Australia, Canada and Brazil. Learn more about Facebook Marketplace, which is available globally.
Items purchased on Facebook Shop are subject to the shop's return policy.
To see the return policy for an item, check the Shipping & Returns section of the product page or your order confirmation.
For items purchased directly from a shop’s website, you should contact the shop directly with any questions.
Learn how to contact a shop.