How can I track my order from a shop on Facebook?

You can track orders from shops on Facebook on the shipping carrier's website. We also send you an email and a notification in the app if the status of your order has changed.
To track your order:
  1. Click your profile picture in the top right of Facebook.
  2. Select Settings & Privacy, then click Settings.
  3. Scroll down and click Meta Pay in the left column.
  4. Click Activity, then click the order you want to track.
  5. Scroll to see the shipping carrier (example: USPS, FedEx) and copy the tracking number to track it on the carrier's site.
Note: Tracking info may not be available for some orders. Orders completed on a shop’s website will not appear in your order history on Facebook. Contact the shop for specific purchase details and tracking info.
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