Can I issue a refund through PayPal for something I sold with shipping on Facebook Marketplace?

No. Refunds to buyers should be issued directly through Marketplace instead of PayPal. Learn how to issue a refund and add your bank account for shipping on Marketplace.
Keep in mind that:
  • If you attempt to issue a refund to a buyer using PayPal, these funds will be transferred to your bank account instead.
  • If you've already received a payout for an order you refund, the refund amount will be deducted from your current balance.
  • If your balance is less than the amount of the refund, we'll deduct the remaining negative balance from any future sales.
Learn more about how you can use your PayPal account to get paid for shipping on Marketplace.
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