How do I contact Facebook about my Subscription?

If you're having issues with your Subscriptions payment, you can submit a request to get payments support or report your problem.
  • On a computer: If you signed up for your Subscription on a computer, be prepared to include the email address associated with your Facebook account as well as your Meta Pay ID. (This can be found on the subscription receipt sent by Facebook.)
  • On a mobile phone: If you signed up for your Subscription on a mobile phone, be prepared to include the email address associated with your App Store or Google Play account, as well as your Apple or Google Payments ID. (This can be found on the subscription receipt sent by the App Store or Google.)
When completing the support form:
  1. Select the option for Subscriptions.
  2. Please try to include a detailed description of your problem.
  3. Some requests may take longer to investigate and process.
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