How are response rate and response time defined for my Page?
Change platform:Computer Help
Your Page's response rate and response time measure how quickly and consistently you and other people who manage your Page respond to messages. If you have a high response rate and fast response time, people who visit your Page will see a Very responsive to messages badge.
What Messages Are Included In My Page's Response Rate and Time?
What Messages Aren't Included In My Page's Response Rate and Time?