How can I get back into my account if I'm being asked to confirm my identity?
This information is for people who are asked to do a security check and confirm their identity when they try to log into Facebook. If you're not being asked to do a security check but you're having trouble logging into your account, learn how to fix problems with logging in.
If your account's security may have been affected, we'll ask you to do a security check. To get back into your account if you're being asked to do a security check, log into Facebook and follow the instructions to confirm your identity. If you can't remember your Facebook password, you can request a new password.
You may have the option of confirming your identity by:
- Identifying friends based on their tagged photos.
- Contacting a friend you've previously chosen to help you.
- Providing your date of birth.
After you complete this process, please be sure to read the information provided regarding keeping your account secure.
I'm having trouble getting the codes from the friends I've chosen as trusted contacts. What else can I do?
I got a message from Facebook saying that account recovery has started on my account. What is this and what do I do?