Reporting a Problem with Facebook
Something Isn't Working
If something isn't working on Facebook, please follow the instructions below to let us know.
This process is for reporting something on Facebook that isn't working correctly, like a broken feature or a payment issue.
Reports from people on Facebook help us identify and fix problems when something's not working correctly. Giving details (example: adding a screenshot and description) helps us find the problem. Reporting issues when they happen helps make Facebook better, and we appreciate the time it takes to give us this information.
To report that something that isn't working or to report a payment issue:
  1. Log into Facebook on a computer.
  2. Click the question mark in the top-right corner of a Facebook page (example: your home page).
  3. Select Report a Problem and follow the on-screen instructions.

If you want to report something else or fix a different issue:
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When things don't work on Facebook we want to fix them right away. As people send us reports about broken features, we review them and sometimes reach out for more info to help us resolve the problem.
If the Support Inbox status for something you reported says it was resolved but you're still experiencing the problem, please report it again with the following tips in mind:
  • Be sure to report account problems or abusive content through the right channel
  • Report broken features as soon as you see them
  • Clearly explain what you were doing when the problem occurred and what steps we can take to reproduce the problem
  • Attach screenshots if you have them
  • The feature might actually be working as intended, so check the Help Center to see if that's the case
Reporting issues when they happen helps make Facebook better. We appreciate the time it takes to give us this information.
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On a PC running Windows 7 or later
To take a screenshot:
  1. Open the Snipping Tool by clicking Start and typing Snipping Tool into the search tool and then selecting the application when it appears.
  2. Note: On Windows 7 and Windows 10, the search tool will appear on the bottom left of your screen. On Windows 8 and 8.1, the search tool will appear on the top right.
  3. Click New. The screen will turn white and you can select the area where you want to take a screenshot with your cursor.
  4. The area you've selected will now appear in the Snipping Tool. If you wish, you can highlight sections using your cursor.
  5. Select File > Save As.
  6. From the Save As menu in the pop-up box, select PNG.
  7. Type in a file name for your image, choose a location on your storage device to save to and then click Save.
On a PC running Windows XP
To take a screenshot:
  1. Click the Print Screen button. This button is located in different places. On many computers you’ll find it in the upper right corner of your keyboard.
  2. Open Microsoft Paint by selecting Start > All Programs > Accessories > Paint.
  3. Click anywhere on the white part of the screen.
  4. In the Edit menu at the top of your screen, select Paste.
  5. Select File > Save As.
  6. From the Save As menu in the pop-up box, select JPG.
  7. Type in a file name for your image, choose a location on your storage device to save to and then click Save.
On a Mac
To take a screenshot:
  1. Hold down the following three keys at the same time: , Shift and 4.
  2. Click, hold and drag your cursor to highlight the area of the screen you want to capture.
  3. Release your cursor to take the picture. It should appear on your desktop as a file named "Screen Shot" with the date and time.
On an iPhone or iPad
To take a screenshot:
  1. Press and hold the power and home buttons.
  2. Release once you hear the shutter noise or see the screen flash.
  3. The screenshot will be stored in your phone's Camera Roll (Photos > Camera Roll).
On a Samsung Galaxy device
To take a screenshot:
  1. Press and hold the power and home buttons.
  2. Release once you hear the shutter noise or see the screen flash.
  3. The screenshot will be stored in your phone's Gallery.
On most Android devices, excluding Samsung Galaxy devices
To take a screenshot:
  1. Press and hold the power and volume down buttons. On some phones you'll need to press and hold the volume down and home buttons instead.
  2. Release once you hear the shutter noise or see the screen flash.
  3. The screenshot will be stored in your phone's Gallery.
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Report Abusive Content

When something gets reported to Facebook, we review it and remove anything that goes against our Community Standards. Learn how to report something, and why you may be asked to give feedback about it.

Give Us Feedback

Use the links below to give us feedback about how a Facebook feature works or to let us know how we can improve the Help Center:

Feedback from the people who use Facebook has helped us redesign our products, improve our policies and fix technical problems. We really appreciate you taking the time to share your thoughts and suggestions with us.

Keep in mind that all submitted suggestions are governed by the Facebook Terms (see section 2.5).