Why am I unable to use the Stars button?

If you are unable to purchase Stars because the Stars button is disabled, it may be because:
  • Your account was recently created. If your Facebook account was created within the past 30 days, Stars will be available to you when your account age exceeds 30 days.
  • Your payments account is disabled. If you are unable to purchase Stars, check to see if your Facebook payment account has been disabled, or view your Stars balance.
  • Stars are turned off for the creator. If you can access Stars on one creator’s video, but not on another creator’s video, Stars may be turned off for that creator.
  • Your version of the app is outdated. If you haven’t updated your app in awhile, check the App or Play Store to download the latest version of the app.
  • You are not currently logged in. If you are not logged into your Facebook account, you need to log into your Facebook account to access Stars.
  • You are in an ineligible country. If you are still unable to use Stars, make sure that both you and the creator are located in a country eligible for Stars.
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