I can't log in to Facebook.
If you're having trouble logging into your Facebook account, here are some things you can try.

Try recovering your Facebook account
  • Go to facebook.com/login/identify and follow the instructions. Make sure to use a computer or mobile phone that you have previously used to log into your Facebook account.

If your password isn't working or you don't remember your password
Try resetting your password.
Change Your Password
To change your password on Facebook if you're already logged in:
  1. Click account settings in the top right corner of any Facebook page and select Settings.
  2. Click Security and Login.
  3. Click Edit next to Change Password.
  4. Enter your current password and new password.
  5. Click Save Changes.
If you're logged in but have forgotten your password, follow the steps under Change Your Password then click Forgot your password? and follow the steps to reset it. Keep in mind that you'll need access to the email associated with your account.
Reset Your Password
To reset your password if you're not logged in to Facebook:
  1. Go to the Find Your Account Page.
  2. Type the email, mobile phone number, full name or username associated with your account, then click Search.
  3. Follow the on-screen instructions.
If you're still having trouble, we can help you recover your account.
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If you're having problems with your email, phone number, or username
Learn what to do if you can't reset your password because you can't access the email address or phone number listed on your account.
Here are some things you can try to get back into your account so you can reset your password.

Try logging in with an alternate email or phone number
You may be able to get back into your Facebook account by using an alternate email or mobile phone number listed on your account.
If you don't know what alternate information you have:
  1. Go to facebook.com/login/identify and follow the instructions.
  2. Make sure to use a computer or mobile phone that you have previously used to log into your Facebook account.
  3. Once you get back into your account, learn how to reset your password.

Try to recover your email account
  • If you signed up for Facebook with your email, contact your email service provider to regain access to the email on your Facebook account. For example, many email service providers have a Trouble signing in? option on their sign in screen.
  • If you regain access to your email, you can finish the steps to reset your password.


Try troubleshooting your mobile phone number


Try Trusted Contacts
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Learn what to do if you can't find your account from the Find Your Account page.
If you're having trouble logging into your account from the Find Your Account page, try these tips:
  • Ask one of your Facebook friends to look at the About section of your profile and send you the email or mobile phone number listed in the Contact Information section.
  • Try entering every email or mobile number you've owned (one at a time). You may have added an email or mobile number to your account and forgotten about it.
  • Enter your username. Your username is your personalized Facebook URL:
    If you don't know your username, ask a friend to go to your profile and send you the username in the URL.
  • Try entering variations of your name, just in case you signed up using a nickname.
  • If you're asked to enter a friend's name, try a variety of friends if the first friend you try doesn't locate an account. Remember to enter your friend's full name, not just their first name.
If you think your account was taken over by someone else, let us know.
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Try your trusted contacts
If you have Trusted Contacts set up, learn how to get help from them to get back into your account
If you can't get into your Facebook account and you already have Trusted Contacts set up, you can request help from them to get back into your account.
If you don't have Trusted Contacts set up and you're having problems logging into your Facebook account, learn about other ways to get back into your account.
To create a recovery code for your Trusted Contacts to give you:
  1. Go to facebook.com on a computer, then click Forgot account? on the login page.
  2. If prompted, find your account by entering your email, phone, username or full name and click Search.
  3. Look at the list of email addresses listed on your account. If you don't have access to any of these, click No longer have access to these?
  4. Enter a new email or phone that you know you can access and click Continue.
  5. Click Reveal My Trusted Contacts and type the full name of one of your trusted contacts.
  6. You'll see a set of instructions that includes a special link. The link contains a recovery code that only your Trusted Contacts can access.
To get the recovery code from your Trusted Contacts:
  1. Send your friend the link and ask them to open it.
  2. Their link will have a login code. Ask them to give the login code to you.
  3. Use the recovery codes from your trusted contacts to access your account.
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Find out if your account is disabled
If your Facebook account has been disabled, you'll see a message saying your account is disabled when you try to log in.
How do I know if my Facebook account has been disabled?
If your Facebook account has been disabled, you'll see a message saying your account is disabled when you try to log in. If you don't see a disabled message when you try to log in, you might be having a different login problem. Learn how to fix problems with logging in.

Why is my account disabled?
We disable Facebook accounts that don't follow the Facebook Terms. Some examples include:
  • Posting content that doesn't follow the Facebook Terms.
  • Using a fake name.
  • Impersonating someone.
  • Continuing behavior that's not allowed on Facebook by violating our Community Standards.
  • Contacting other people for the purpose of harassment, advertising, promoting, or other conduct that's not allowed.

What can I do if my account has been disabled?
If you think your account was disabled by mistake, please use this form to submit an appeal.
Keep in mind that in some cases we may not issue a warning before disabling your account. We can't restore accounts that were disabled for severe violations of the Facebook Community Standards.
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Learn what to do if you think your account was hacked
I think my account was hacked or someone is using it without my permission.
Try Guided Help
Our guided help tool can walk you through the steps to resolve your issue.
Get Started
If you think your account has been hacked or taken over, you should visit this page to secure your account. We'll ask you to change your password and review recent login activity.
Your account may have been hacked if you notice:
  • Your email or password have changed
  • Your name or birthday have changed
  • Friend requests have been sent to people you don't know
  • Messages have been sent that you didn't write
  • Posts have been made that you didn't create
You can also review these tools and tips to help keep your account safe. You may also want to learn how to protect yourself against malicious software that can potentially compromise your account.
Note: If the email associated with your Facebook account has changed, you can reverse this. When an email is changed, we send a message to the previous email account with a special link. You can click this link to reverse the email change and secure your account.
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